Link business processes, SLAs, SLOs, impact tolerances, and continuity plans.
Pattern Description
Link business processes, SLAs, SLOs, impact tolerances, and continuity plans.
Signals / Evidence
Framework defines service catalogues, dependency mapping, critical process prioritization, SLA/SLO/impact-tolerance mapping, manual workarounds, and BPM/BCM alignment.
Risk Drivers That Made the Pattern Emerge
Process owners measure normal performance but not degraded-state survival; SLAs are vendor-centric rather than customer-impact-centric.
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